Coronavirus Updates From SAWS

The COVID-19 coronavirus situation’s impact on SAWS operations continues to change each day.

To help keep up, we’ve created this page to gather all of our COVID-19-related announcements in one place. Please check back often for the latest updates on this evolving public health emergency.

SAWS COVID-19 Health and Safety Policy
Learn about the safety measures we’re taking to keep everyone safe. READ MORE

How San Antonio’s Essential Services Are Responding to the COVID-19 Emergency
Top leaders from San Antonio Water System, CPS Energy and VIA Metropolitan Transit discuss how San Antonio’s public agencies are continuing to provide essential services during the coronavirus emergency, while taking steps to protect the public and their employees.

No Need To Stockpile Bottled Water
The safely and reliability of San Antonio’s drinking water is unaffected by the coronavirus situation. Public water systems such as SAWS meet strict state and federal standards. That includes testing our water throughout the city every day to make sure it’s safe and secure. READ MORE

SAWS Temporarily Suspends Service Cut-Offs
Disconnections for non-payment have been halted to ensure all residents have water service during this emergency for hand washing and household cleaning. Please note that unpaid balances will still accrue on your account. READ MORE

SAWS Closes HQ Customer Center
As of March 18, our customer center at 281 and Mulberry is closed permanently. But there are plenty of other ways to pay your bill, including our West Side and East Side customer centers. READ MORE

Irrigation Consultations Now Available by Phone
Due to public health concerns, SAWS conservation specialists aren’t making house calls right now. Instead we’re scheduling free over-the-phone irrigation consultations. READ MORE

WaterSaver Coupon Program Extended
We’ve extended our WaterSaver Coupons application window through Oct. 15. Residential customers can get up to four $100 coupons to replace part of your thirsty lawn with colorful, drought-hardy plants and permeable patio pavers. READ MORE

At-Home Education Tools for Teachers and Students
In response to public health concerns, SAWS’ education team is not scheduling presentations or conducting field trips and tours. But we’ve compiled plenty of digital learning resources for you! READ MORE

About Open Records Requests
Due to the City of San Antonio’s Stay Home/Work Safe orders, access to some SAWS records may be limited. As a result, responses to open records requests could be delayed. READ MORE

SAWS Hiring During COVID-19
SAWS continues to recruit for essential positions within our Distribution & Collection Operations and our Production & Treatment Operations groups. SAWS will resume recruitment of additional vacancies throughout the organization based on business need. Please continue to review our website as we update postings every Friday.

Mitchell Lake Audubon Center
Mitchell Lake Audubon Center is closed until June 30, at the earliest. This includes all onsite trails.

Follow @mysaws on Facebook, Twitter and Instagram for the latest COVID-19 news.