SAWS Account Past Due? Stay Connected With a Payment Plan

In October, SAWS resumed disconnecting water service to customers with past-due accounts. The good news? Our COVID-19 relief plan can keep your water turned on and give you more time to pay your past-due balance.payment plan

Many residential customers who owe less than $2,000 have been automatically enrolled in a 48-month payment plan to keep their water service from being disconnected.

If you were automatically enrolled, you should have already received a letter from SAWS explaining the payment plan. Details will also appear on your next SAWS bill.

Not on a SAWS payment plan yet? Here’s what you need to do:

  • Visit and choose the “payment plan” option.
  • Follow the prompts to sign up for a payment plan online. Your total account balance will be divided into equal, affordable monthly payments.
  • Need more time? Call 210-704-SAWS (7297) to discuss options.

Please don’t miss a payment.

If you’re enrolled in a payment plan and you miss a payment, the agreement is considered broken. That means the entire amount is due and your water could be disconnected.

Owe more than $2,000? And what about commercial and multifamily accounts?

Call us at 210-704-SAWS (7297) to discuss customized options to avoid disconnection.

If you’re still having trouble paying your bill, you may qualify for need-based assistance from SAWS or our partner agencies. Visit and select the “financial assistance” option or call 210-233-CARE (2273).