SAWS Resumes Water Shut-Offs on Past Due Accounts

If you’re struggling with unpaid bills that have stacked up during the pandemic, you’re not alone. SAWS is here to help.

In October, SAWS will resume disconnecting water service to customers with past-due accounts. The good news is there’s a COVID-19 relief plan to keep your water turned on and give you more time to pay.

Is your account past due? We want to keep your water on, but we need your help. Here’s what you need to do:

  • Visit and choose the “payment plan” option.
  •  Follow the prompts to sign up for a payment plan online. Your total account balance will be divided into equal, affordable monthly payments.
  •  Need more time? Call 210-704-SAWS (7297) to discuss options.

Your website says I’m not eligible for a payment plan. Now what?
If you’re already in a payment plan, our website will not allow you to enroll again. There are also some other reasons your account may not be eligible. Please note that some past-due accounts have been automatically enrolled in a payment plan. If you’re unsure whether you have a payment plan in place or need help setting one up, please call us at 210-704-SAWS (7297).

I’m in a payment plan. What happens next?
You’ll receive a letter from SAWS explaining your plan. The amount you need to pay will also appear on your SAWS bill. Each month, you will need to pay the payment plan amount PLUS your current monthly charges by the due date.

If you miss a payment, the agreement is considered broken. That means the entire amount is due and your water could be disconnected.

Is there other help available?
You may qualify for one or more need-based SAWS assistance programs or other financial help from our partner agencies. Visit and select the “financial assistance” option or call 210-233-CARE (2273).