2/19 UPDATE: Water Outage Information

Severe winter weather continues its impact on San Antonio. Here is additional information about your SAWS service to help you weather the storm.


water outage map

Water Outage Map and Updates

Due to power issues and other weather-related issues, about 30 percent of SAWS customers are without service.

boil water icon

Citywide Boil Water Notice Now In Place

As a precautionary measure, SAWS is recommending boiling any water that is used for human consumption until further notice.

water distribution

Bulk Water Distribution Sites To Open Friday

SAWS is opening seven water distribution locations across the city at its pump stations to provide customers with bulk water. Additional sites may be added depending on demand.

pipe leak

Report Water Leaks

We need your help to restore water service across our community. Your report will help SAWS restore normal water pressure to homes and businesses across the city.

bill assistance

SAWS Providing Water Bill Relief to All Customers

Effective immediately, SAWS will put in place a process to charge ALL customers the lower of two amounts on their next bill: either the total current charges for the current month, or last month’s current charges, whichever is lower.

call center open

SAWS Call Center Open, Walk-In Customer Centers Closed

SAWS Las Palmas (West Side) and Comerica Bank (East Side) customer center locations will remain closed through Friday, Feb. 19. The call center remains open at 210-704-7297 to assist customers.

pipe protection

Winter Pipe Protection

Ice formed during a freeze can cause blockage and excessive water pressure on your pipes, causing them to burst. Here’s how to be ready.

work from home

For SAWS Employees

Due to continued hazardous winter weather conditions, non-essential personnel should plan to work from home through Friday, Feb. 19. If you are unsure of whether you should report in person, please contact your supervisor for guidance.

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