SAWS is experiencing technical difficulties. We are working on getting this resolved and appreciate your patience. Please call 210-251-9330 for water emergencies.

Missed a bill payment and need more time to pay?

If you can’t pay the full balance on your bill, setting up a payment plan will keep your water service connected while giving you more time to pay. It will also prevent late fee charges from being applied to your account.

Here’s how it works:

Select the number of months you’d like to pay (3, 6 or 9 months).
Your Total Account Balance will be divided up into equal, affordable monthly payments.
Starting with your next bill, you will pay the Total Current Charges on your bill plus the payment plan amount.

payment arrangement example

Set Up a Payment Plan

Sign Up Online

My Account

Call Us


Frequently Asked Questions

A payment plan gives you additional time to pay your account balance.

You will need to pay the agreed upon amount for the payment plan, in addition to your Total Current Charges, by the due date shown on your bill. Note: Your payment plan amount will appear on your bill.

Your payment plan amount is calculated by dividing your Total Account Balance by the number of months selected as your payment plan schedule. 

For example, an account balance of $150 on a 3-month payment plan will be split into three equal payments of $50.

Under the payment plan agreement you will be required to pay the current month’s Total Current Charges along with the $50 payment plan amount for each of those three months.

If the Total Current Charges and the payment plan amount are not paid as agreed, the payment plan is considered broken and the account is considered delinquent and may be subject to disconnection.

If you pay your entire balance including your past due balance, your payment plan will be fully satisfied.

Your Total Current Charges can be found on the front of your SAWS bill under Current Bill Summary. It can also be found on the back of your bill near the bottom of the Current Bill Calculation section.

Eligible customers can apply for one or more of our 14 payment assistance programs through SAWS Uplift.