SAWS is experiencing technical difficulties. We are working on getting this resolved and appreciate your patience. Please call 210-251-9330 for water emergencies.

To start or stop service:

New Customers

For new customers moving into our service area:


Start Service

Existing Customers

Login to your My Account page to stop or transfer to a new address:


Stop or Transfer Service

New Customers

In order to establish new service, the following will be required:

  • The property address

  • If renting, bring a copy of your lease

  • Purchase agreement for new home

  • A valid driver’s license or Texas ID (Residential) or Tax ID (Commercial)

  • Contact phone number

  • Mailing address

  • Date of birth (Residential)

A deposit is required for new residential service. Deposits for commercial accounts vary. Learn more about Special Service Fees.

Start or stop service:

You can also call 210-704-7297 (SAWS) or visit one of our customer centers.

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