SAWS is experiencing a high incidence of main breaks and leaks due to very dry conditions. We are working on repairs across the city and appreciate your patience. View Map

To start or stop service:

New Customers

For new customers moving into our service area:


Start Service

Existing Customers

Login to your My Account page to stop or transfer to a new address:


Stop or Transfer Service

New Customers

In order to establish new service, the following will be required:

  • The property address

  • If renting, bring a copy of your lease

  • Purchase agreement for new home

  • A valid driver’s license or Texas ID (Residential) or Tax ID (Commercial)

  • Contact phone number

  • Mailing address

  • Date of birth (Residential)

A deposit is required for new residential service. Deposits for commercial accounts vary. Learn more about Special Service Fees.

Start or stop service:

You can also call 210-704-7297 (SAWS) or visit one of our customer centers.

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